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Thank you for choosing Kanicen Nix for your shopping needs. We value your satisfaction and have established the following return policy to ensure a smooth experience for our customers:
1. Eligibility for Returns:
Items must be returned in their original condition, unused, and with all original tags and packaging intact.
Returns must be initiated within 7 days of the purchase date.
2. Non-Returnable Items:
– Personalized or customized items.
– Perishable goods such as food or flowers.
– Items marked as final sale or clearance.
– Digital downloads or subscriptions.
– Items marked as gifts are not eligible for refunds or replacements.
3. Initiating a Return:
To initiate a return, please contact our customer service team at https://wa.me/60103661901 to obtain a Return Merchandise Authorization (RMA) number.
Clearly mark the RMA number on the outside of the package.
4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
We recommend using a traceable shipping method for your return.
5. Refunds:
Refunds will be issued to the original form of payment once the returned item(s) are received and inspected.
Please allow 7-14 days for the refund to reflect in your account.
6. Exchanges:
If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.
7. Restocking Fee:
A restocking fee may apply for certain returns, particularly for large or specialized items. This fee will be deducted from your refund.
8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as necessary.
9. Refund Exceptions:
Refunds for returned items without original packaging or showing signs of use may be subject to a partial refund or refusal.
Refunds for items returned beyond the specified return period may be declined or subject to a restocking fee.
10. Policy Changes:
Kanicen Nix reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from Kanicen Nix, you agree to adhere to the terms of this return policy.
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us. We are here to assist you and ensure your shopping experience with us is exceptional.
Kanicen Nix
www.kanicen.com
