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Kanicen Nix Official Purchase & Customer Guidance
To ensure a smooth and transparent buying experience, please take a moment to read our purchase guidelines carefully. These terms apply to all purchases — whether made online or offline — directly through Kanicen Nix.
Before You Purchase
- Confirm Your Order Details
• Double-check that the list of items you want to purchase is correct.
• Verify prices before making payment to avoid misunderstandings. - Order Verification
• After payment, please allow us time to verify and confirm your order.
• Verification may take longer if our team is outstation, on fishing trips, or away from HQ. - Working Hours
• Monday to Sunday, 10:30 AM – 6:30 PM (Closed on Sunday & Public Holidays).
• Orders or messages received outside working hours will be processed the following day. - Response Time
• We receive many messages, comments, and walk-in customers daily.
• Being online doesn’t always mean we can respond immediately — please stay patient and positive. We’ll reply as soon as possible. 🙂 - Pre-Order Items
• Pre-orders do not have a fixed delivery date.
• We will always provide an estimated timeframe, but please understand that delays may occur depending on supplier or production conditions. - Third-Party Sellers
• Kanicen Nix is not responsible for purchases made through unauthorized third-party sellers.
• Any dealings with such sellers are at your own risk. Always buy from official Kanicen Nix channels.
- Ensure that the list of items you want to purchase is correct.
- Make sure the prices of the items you buy are correct before making payment.
- After making payment, please be patient while we verify and confirm your order. The verification process may take time if we are outstation, on fishing trips, or outside the area.
- Our working hours are Monday to Sunday (closed on Wednesday) from 10:30 am to 6:30 pm. Any pending processes will continue the next day.
- Please be patient as we receive numerous PMs, comments, and walk-in customers. Being online does not mean we can reply immediately. Stay patient and keep smiling, and we will respond. 🙂
- Pre-order items do not have a fixed delivery time. Usually, we provide an estimated timeframe. Delays in purchase processes require understanding and patience while waiting for updates from us.
- Purchases through third-party sellers are not our responsibility. We can only monitor through your feedback. Any dealings with Kanicen Nix sellers are at your own risk.
All payments must be made only to the official Kanicen Nix company account.
Payments made to other names, personal accounts, or third parties are not our responsibility.
Always verify our official account details before making any transfer.
Use your Facebook or Instagram name as the payment reference to help us identify your order quickly.
Example: Reference: @yourFBname
Please send a clear screenshot of your payment as proof for verification.
We currently accept the following payment methods: (list them, e.g. Online transfer, ATM bank transfer, PayPal, credit/debit cards, Cash, etc.)
Do not share your payment or banking information with anyone claiming to represent Kanicen Nix outside our official channels.
All prices are listed in (your currency) unless otherwise stated.
Orders will only be processed after payment has been successfully verified.
If you encounter any payment issues or suspicious requests, contact our official support team immediately through (official email or social media handle).
Refunds or adjustments (if applicable) will be processed according to our Refund Policy.
All products follow a “First Come, First Pay, First Serve” system.
Stock availability is updated regularly, but please note that items may sell out quickly — especially for limited or exclusive releases.
If an item becomes out of stock after payment, you may choose to:
Select another item of equal value, or
Choose a different color or size (if available), or
Wait for the next restock.
For preorder or restock items, estimated delivery dates will be shared before checkout.
We cannot hold or reserve items without payment confirmation.
If your preferred product is sold out, you can sign up for restock notifications or contact us for availability updates.
In rare cases of inventory error or overlapping orders, we will notify you promptly to arrange a replacement, store credit, or refund.
Once payment is received, please allow some time for our admin team to verify your payment and prepare your order for shipment.
Orders are usually processed within 1–3 working days, depending on order volume and item availability.
You’ll receive a shipping confirmation and tracking number once your parcel has been picked up by the courier.
If your order status hasn’t changed or your tracking hasn’t updated after 3 working days, feel free to contact our support team for assistance.
Please make sure your shipping details are correct — we can’t be responsible for delays caused by incomplete or incorrect addresses.
For preorder or custom-made items, processing time may take longer (we’ll inform you in advance).
Shipping & Delivery
📦 Shipping rates depend on distance, packaging, weight, and courier choice.
🗓 Shipments are only on working days. If our team is outstation, shipping will resume once we return.
🔍 Tracking your parcel: Once you receive a tracking number, please monitor your parcel directly with the courier.
Estimated Delivery Times:
Peninsular Malaysia: Contact the courier if not received within 2 working days.
Sabah & Sarawak: Contact the courier if not received within 4 working days.
International Delivery – Shipping times depend on the courier and the option you pick at checkout, but it usually takes around 7 to 30 business days.
- Shipping costs depend on distance, packaging, weight, and item type.
-
Poslaju rates:
Peninsular Malaysia: RM10 (first 1kg)
Sarawak & Sabah: RM15 (first 500g) - Costs also depend on the courier used.
- Shipping is done on working days. If we are outstation, please be patient.
- Once you receive a tracking number, it is your responsibility to monitor your shipment.
- Peninsular Malaysia: contact courier if item not received within 2 working days.
- Sabah & Sarawak: contact courier if item not received within 4 working days.
- Inspect items upon receipt to ensure all purchased products are in good condition.
- Report any missing or damaged items to your nearest Poslaju office.
Kanicen Nix Purchase Guidelines
Thank you for supporting a local brand.
No warranty applies to fishing products.
For purchases above RM100, we strongly recommend adding shipping insurance. This ensures your parcel is covered under the courier company’s policy in case of damage or breakage during delivery.
All claims must include proper proof, such as:
Clear photos and/or videos showing the issue
Tracking number or delivery reference
Failure to provide sufficient proof may result in a rejected claim.
Once a claim is submitted, please allow some time for verification, as we must follow the courier’s official claim procedure.
Kanicen Nix will assist in submitting the claim to the courier, but final decisions are made by the courier company according to their policy.
Claims must be made within a specific time frame (usually within 3–5 working days after receiving your parcel).
Items damaged due to customer mishandling, modification, or normal wear and tear are not eligible for claims.
All bookings require payment — verbal or message-only reservations will not be accepted.
All official transactions must be made through Kanicen Nix’s official platforms or accounts only.
For WhatsApp orders, please keep your proof of payment until your product has been safely received.
We are gradually moving all orders and shipments to our online system for easier tracking and faster updates.
Always keep your purchase records and receipts until delivery is fully completed.
Marketing posts or social media updates may be scheduled or automatic — these do not always indicate that our team is online for instant replies.
For security reasons, cash refunds will never be sent inside parcels.
Refunds are made only via official bank transfer or through replacement items.
Pre-order items may be resold if the buyer becomes unreachable or unresponsive for an extended period.
Any cancellation fees, bank charges, or transaction costs for returned payments are the buyer’s responsibility.
Please ensure that all personal, shipping, and contact details are accurate to avoid delivery issues or delays.
To ensure smooth and timely delivery of your orders, please:
✅ Keep your shipping address up to date to avoid delivery delays.
✅ Ensure your phone number is correct so our courier can contact you if needed.
✅ Update your Facebook/Instagram name (if used for order verification or contact).
✅ Check your email address for order confirmations and tracking updates.
✅ Provide alternative contact info (optional) in case we cannot reach you.
(Once our website ordering system is fully active, you’ll be able to manage these details online easily.)
Scam & Fraud Alert
- Kanicen Nix will not entertain fraudulent claims or deceitful requests.
- Any suspicious activity or attempt to scam will be reported to the authorities.
- Claims such as “wrong size,” “wrong item,” or damage without insurance coverage will not be accepted.
- Once the parcel has been shipped, courier responsibility applies — please coordinate directly with your courier service.
To protect both our customers and our business:
⚠️ No fraudulent claims will be entertained. Kanicen Nix will not accept deceitful requests or false claims.
⚠️ Suspicious activity is reported. Any attempt to scam or manipulate orders will be reported to the authorities.
⚠️ Invalid claims are not accepted. Requests such as “wrong size,” “wrong item,” or damage claims without insurance coverage will not be accepted.
⚠️ Courier responsibility applies after shipping. Once your parcel is shipped, the courier is responsible for delivery. Please coordinate directly with your courier for any issues.
Thank You for Supporting Kanicen Nix
We truly appreciate your trust and support. Every purchase helps us continue developing innovative ultralight products for the community.
Stay patient, stay positive, and always enjoy the fishing journey with Kanicen Nix. 🎣
